The Effect of Benefits Offered and Customer Experience on Re-use Intention of Mobile Banking through Customer Satisfaction and Trust

This study analyzes the effect of benefits offered and customer experience on re-use mobile banking through satisfaction trust as mediating variables. involved 280 respondents who were selected by purposive sampling technique with predetermined criteria. Data collected a questionnaire distributed online. The analysis used is Structural Equation Modeling LISREL version 8.80. results show that have significant satisfaction. Satisfaction has impact intention, significantly affects intention. managerial implication can be implemented in company to maintain deeper Islamic features social, collaborate fintech, Improved network quality, capacity, continue innovate features.